Terms & Conditions
Contract Duration and Automatic Renewal: Contract is in force for 1 month from the Contract Start Date, with automatic renewal monthly, unless cancelled by the client or FIT with notification of 30 days in advance of the next billing date.
Agreement to Pay Recurring Fees: The client agrees to pay FIT monthly recurring fees as follows:
You will be notified if your credit card fails to authorize for any reason, and a $20 late fee will apply if you do not provide valid credit card information within 10 calendar days of the original rejection date.
Your service will be deactivated if your account becomes more than 20 calendar days late.
For Private Training clients: Please be aware that our cancellation policy is 24 hours. If you cancel within 12 hours of your training session, you may be charged for half or the entire session.
You can freeze your membership for a duration of 1 month minimum and 4 month maximum. There is a fee of $20 per freeze. Email us with at least 1 week notice to freeze your account. This will affect the date of future auto-pays. You will be unable to book classes while your membership is frozen.
To terminate your auto-pay, Email us with at least 30 days notice at [email protected] We cannot issue a refund for a payment once you are charged. The termination will go into effect for all future payments.
As of 12/2020
This policy governs your use of the FIT website and app (the “Website” and the “App”). The Website and App are designed to allow users to make class/series purchases, register for classes (including FIT Virtual classes), book spots, buy merchandise, and communicate with FIT Studio NY LLC (“FIT”). This policy also governs your attendance at in-studio FIT classes and workouts.
GENERAL STATEMENT ON PRIVACY, PERSONAL DATA, AND COMMUNICATIONS
If you use the Website or App, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.
When you visit the Website or App, or communicate with FIT via email, you are communicating electronically. You consent to receive communications from FIT electronically. FIT will communicate with you by email or by posting notifications on the Website and App. You understand and agree that all agreements, notices, disclosures, and other communications that FIT provides electronically satisfy any legal requirement that such communications be in writing.
USER PROVIDED INFORMATION
FIT does not collect any personal information about individuals — such as names and postal codes, home addresses, and email addresses — except when such information is knowingly provided to FIT. Personal information might be obtained from online transactions such as class/series purchases, retail purchases, and/or class registrations. Additionally, personal information may be transmitted as part of a form submission or in connection with other activities or services made available on the Website and App. Any personal identification information retrieved by FIT must be voluntarily submitted by the user. FIT may use the information provided to contact you with important information, required notices, and marketing promotions.
AUTOMATICALLY COLLECTED INFORMATION
The Website and App collects some anonymous information about users automatically when individuals request pages through a browser. This information is used to keep track of the shopping cart and to help us monitor how individuals use the Website and App, which allows FIT to provide an optimal experience and better service throughout the online offerings. The information collected automatically by the server does not contain anything that can identify individuals personally, such as an email or home address.
FIT makes every effort to ensure that all of the transactions that occur on the Website and App are secure. All credit card numbers and transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Website and App. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
WHAT IS A SECURE CONNECTION?
When a secure connection is established between your browser and a website or app, any data that is transferred over the connection will be encrypted to prevent it from being viewed by a third party. SSL encryption makes it very difficult for anyone to intercept or decode messages exchanged over this type of secure connection. Browsers such as Internet Explorer, Firefox, and Safari display an image of a locked padlock on their status bar when connected to a secure site. Google Chrome shows a green locked padlock on the far left side of the status bar when there is a secure SSL connection. Firefox colors the address bar yellow when connected to a secure site. Secure transactions are also indicated when the prefix in the location bar of your browser switches from http:// or https://. The additional ‘s’ stands for “secure” and indicates a secure connection to the FIT website. If you do not see this padlock, if it is unlocked, or if the protocol in the location bar is not listed as https://, then any data exchanged with the website is potentially visible to others.
Depending on your browser, you may be able to view authentication information about a secure page by double-clicking on the padlock icon in the status bar. For more information on how your software establishes a secure connection, see the help files for your particular browser.
HOW INFORMATION IS USED
The following are examples of how FIT might use the personal information collected through the Website and App:
* If you purchase a FIT series, class package, sign up for a FIT class, or purchase FIT retail items, the required personal information will be used to complete your order.
* If you indicate that you are interested in receiving FIT related news and information, you may receive emails to the email address you provided as part of the registration process.
You can help FIT maintain the accuracy of your personal information by updating your account. Please update this information when you change your address, phone number, or email address. FIT will never share telephone numbers, email addresses, or any personal data with third parties.
FIT reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders, at its sole discretion.